For residents
Report an issue, select the correct locality and street, optionally capture your location and follow the council's response.
Digital Local Council services
Report local issues. Follow their progress.
SMARTLOCAL-AI gives residents a secure and simple way to report community issues, provide accurate location information and follow each submission as it moves through Local Council validation.
Mobile-first · Secure · Transparent · Designed for Malta's Local Councils
Secure HTTPS access
Multi-tenant architecture
Identity review workflow
Human-supervised AI
One platform, two experiences
Built for residents and Local Council teams
Residents receive a simple reporting experience, while authorised council staff receive the tools needed to validate, manage and resolve submissions.
For Local Council staff
Review resident reports, validate the details, request more information, identify duplicates and create official operational tickets.
Connected public services
Clear information from report to resolution
SMARTLOCAL-AI combines resident reporting, council validation, location information and accountable case management in one secure platform.
Mobile-first resident portal
Residents can report and track issues from a mobile phone, tablet or computer without installing a separate application.
Accurate location reporting
Residents select authorised locality and street information and can optionally capture precise geographic coordinates.
Council validation
Submissions remain pending until authorised council employees confirm their validity, responsibility and completeness.
Secure multi-tenancy
Each Local Council operates within its own protected tenant, categories, users, submissions and operational settings.
Identity quality controls
Resident information can be reviewed carefully, including genuine spelling, nickname and identity discrepancies requiring authorised attention.
Complete accountability
Validation decisions, status changes, assignments, resident messages and supporting evidence are preserved through an audit trail.
Transparent workflow
From resident report to verified council action
A resident submission becomes an official operational ticket only after an authorised Local Council employee validates it.
1
Resident submits
The resident provides the category, description, locality, street and optional geographic coordinates.
2
Council validates
Staff determine whether the submission is valid, incomplete, duplicated or outside the council's responsibility.
3
Work is assigned
Valid submissions become operational tickets assigned to an officer, department or approved contractor.
4
Resident follows progress
Residents receive updates and can follow the validation and resolution of their reported issue.
Current implementation
Msida Local Council pilot
The first implementation is being developed and tested with Msida Local Council while preserving a complete multi-tenant foundation for future adoption by Malta's Local Councils.
Pilot Council
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